Utilities

How do you communicate when your Utility Company is challenged with:

• Service to 40% of your customers will be interrupted tomorrow at 3:00PM

• A complete network outage occurs

• Your Network Operations Center has detected a critical malfunction

• Customer surveying for marketing intelligence

How will you communicate with your audiences in any of these situations?
Biopop's 3.0 Solution is designed to facilitate communications built around your specific needs.

When you’re faced with the daunting task of communicating with multiple audiences or a difficult to reach group, trust Biopop’s 3.0 to ensure reliable communications through voice, Internet, fax, and other wireless devices. The Biopop 3.0 Solutions is an intelligent, bi-directional communication tool. Its unique two-way communication structure ensures reliability and effectively reaches your mobile audiences.

Intelligent, Bi-Directional Communication
The Biopop 3.0 Solutions is an intelligent, bi-directional communication tool. Its unique two-way communication structure ensures reliability and effectively reaches your mobile audiences.

• Reach stakeholders, managers, employees and customers instantly

• Easily notify customers of forthcoming service issues

• Create communication scenarios for crisis response situations

• Promote special offers to your customer base

The Biopop 3.0 Solution tracks responses through its state-of-the-art hosting facility in Charlotte, North Carolina, and provides detailed reporting that you can use to monitor your efforts.

Flexible Platform Message content within the solution can be tailored to each contact’s role to ensure that only relevant data is provided – ie. a manager receives a different message than a line technician. As multiple scenarios are created, your message for each can be totally customized or semi-customized, depending on your needs for the system.